PRODUCT AVAILABILITY AND ORDERS
We will attempt to make the product and quantities advertised on our Website available at all times. However, this cannot always be guaranteed and we will not be liable for any products that are not available at the time of your checkout. We will notify you as soon as possible when this occurs and advise you on what to do to solve this problem.
We reserve the right to refuse or terminate/cancel orders when there has been website malfunction or error such as technical difficulty or an incorrect price being displayed. Notification to the customer will be facilitated immediately after this has been notified to us and any payment already received from the customer will be refunded.
All our promotions are subject to availability and while stocks last.
Before you order, please take a look at the information below. If you need to talk to us about your order, please contact us on firstname.lastname@example.org
Most orders submitted before 12:00pm from Monday to Friday (AEST) will be sent the next business day. However there are occasions where it may take up to 4 business days (or more) to be shipped from the date the order was placed. If you are not going to be home within the delivery hours, our courier will leave a collection card for you to collect your item from them. If you know you or your recipients are not home during delivery hours, you can arrange delivery to an alternative address instead. If your goods become unsuitable as a result of non-delivery, we cannot accept liability.
We always use the exact address details you enter, as such, please make sure to check you’ve given us the correct information before you placing your order. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid or correct addresses.
If you’re ordering from outside of Australia, it is possible that Customs may add additional duties, delays or charges, this is something we have no control over. The charges would be applied in the receiving country, so we cannot predict or influence what they may be. You are responsible for paying these charges should they arise. We do our best to keep up with what’s happening in countries we deliver to, and we reserve the right to decline an order if we think it will be delivered unsafely, or if we think charges may be imposed.
Unfortunately, we cannot guarantee delivery on specific dates. If your delivery is late, lost, incorrect or contains a damaged item, we will do everything we can to get the issue resolved promptly. However, we will have no liability whatsoever for any late delivery, lost or incorrect goods or any item that is damaged.
At times, orders can end up being returned for various reasons including: Incorrect address, unclaimed at post office within required time frame, non-payment of Duty & VAT,etc. If a package is returned or rejected, the customer will need to contact us to arrange re delivery and will also be required to pay for postage costs for said re delivery.
SHIPPING TIME FRAMES
Australia post standard shipping 5-10 Business days
Australia post express shipping 1-4 Business days
DHL standard shipping 7-14 Business days
Please be aware these time frames are estimations and public holidays, peak seasons, customs clearance and delays have not been taken into account. We take no responsibility for shipping delays that are out of our control.
Change of mind
"Change of mind" includes purchases you have made in error, if you have accidentally ordered the wrong size/colour, or unwanted gifts. (This does not include an item you purchased that you simply do not want anymore.) Our change of mind return policy lasts for 7 days. If you change your mind after this period, Tanzee does not offer a refund or exchange.
We will accept a change of mind return provided they meet the following guidelines:
- Returned within 7 days
- Returned with proof of purchase
- Item must be UNOPENED, UNUSED and UNDAMAGED with all original tags/labels attached
- Item is not listed as an excluded item as outlined below
Excluded items (for change of mind returns):
- Gift cards
- Sale/Discounted Items
Faulty Product Returns
If something is faulty, we will provide an exchange or refund provided the item meets our faulty product guidelines and is returned within 1 month's time with proof of purchase.
We have a 1-month warranty on all products (excluding gift cards). Within this time frame, we will offer you a replacement or refund for damaged products ONLY if they meet our faulty product guidelines which will be assessed on a case by case basis.
Please email us at email@example.com with your proof of purchase and any images that prove the item is faulty. Our customer service team will then guide you through the next steps.
Exchanges for the same item in a different size or colour are accepted within 7 days. If the new item is a different product (including a different colour or size) and there is a price difference you may need to pay the difference or receive a partial refund.
If you request and are eligible for a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method.
Delivery charges related to sending the item back is the responsibility of the customer. Tanzee will not reimburse any shipping costs unless an item is deemed faulty. You are also responsible for making sure the parcel is returned safely and we take no responsibility for any postal errors.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
USE AND ACCESS TO THE WEBSITE
Tanzee allows access to the Website on a temporary basis and we reserve the right to withdraw, restrict or change our Services at any time and without notice. We will not be liable if for any reason the Services are unavailable at any time or if the content is changed or out of date.
It is your responsibility that anyone who accesses the Website through your internet connection is aware of these Terms and complies with them. We grant you a limited, non-exclusive, non-transferable and revocable licence to visit the Website subject to the Terms and the following restrictions:
- You agree that you will not violate any laws in connection with your visiting the Website/ use of the Services. This includes any local, national and international laws that may apply to you. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
- You are responsible for paying any fees or subscription payments that you owe to Tanzee. You are also solely responsible for collecting and/or paying any applicable taxes for any purchases or sales of services from Tradespeople or Clients you make through the Website.
- You agree not to “crawl,” “scrape,” or “spider” any aspect of the Website and the Services or to reverse engineer or attempt to obtain the source code of the Services. You shall not misuse the Website and the Services by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Website/ the Services, the server on which the Website is or any of the Services are stored or any server, computer or database connected to the Website or the Services. You must not attack the Website or the Services via a denial-of-service attack or a distributed denial-of service attack. By failing to comply with this provision, you would commit a criminal offence and your right to access the Website and use the Services will cease immediately and we will report your actions to the relevant authorities.
- You agree not to interfere with or try to disrupt the Website, for example by distributing a virus or other harmful computer code.
- The name Tanzee and other marks, phrases, logos, and designs that we use in connection with our Services, are trademarks, service marks or trade dress of Tanzee in Australia and other countries. You require our express written permission to use our trademarks, service marks or trade dress.
- We will provide you with certain legal information in writing. By using our Website, you agree that we may provide you information electronically (by email, etc.) instead of mailing you paper copies, and that your electronic agreement is equal to your signature on paper.
Certain functions of the Website will require an active internet connection. The connection can be Wi-Fi or provided by a mobile network provider, but Tanzee cannot take responsibility for the Website not working at full functionality if you do not have access to an active internet connection. In using the Website and our Services, you accept responsibility for any charges incurred for the cost of data for the duration of the connection while accessing the Website, or other third party charges, including roaming data charges. If you are not the bill payer for the device on which you are accessing the Website, please be aware that we assume that you have received permission from the bill payer for using the Website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
From time to time, this website may content which includes links to other sites, apps, and resources provided by third parties. Such content is provided for your convenience to provide further information. They do not signify that we endorse any website, app or any other third party. Any content made available on the Website is for information only, and we shall not be liable for any use of, or reliance on, such content. It shall be your own responsibility to ensure that any products, services or information available through the Services meet your specific requirements.
INTELLECTUAL PROPERTY RIGHTS
This website contains material which is owned by or licensed to us. Save as described elsewhere, we are the owner or the licensee of all intellectual property rights in the Website and are protected by copyright laws and treaties around the world. All such rights are reserved.
This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which is not the property of, or licensed to the operator, are acknowledged on the website.
You must not use any part of the Website for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website or mobile app) any aspect of the Website or our Services (including content, images, designs, look and feel) without our prior written consent.
If in our opinion, you are in breach of these provisions, your right to use the Website and the Services will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.
LIMITATION OF LIABILITY
The Website is provided without any guarantees, conditions or warranties as to their accuracy or functionality. To the extent permitted by law, we hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
Our Website is solely an online store for beauty products and must not in any way be regarded as a substitute for professional medical advice. Thus we advise consulting your health care practitioner/dentist/doctor/ or physician before the purchase of any of our products. This Website does not replace any medical professional resource.
Tanzee reserves the right to change and alter these terms without giving prior notice. We may amend the Terms at any time by amending this page or, if we believe the changes are material, we may let you know by notifying you via the Website or sending you an email about the changes. It is up to the user of the website to take responsibility to return to this page to review any changes that have been made. Your use of the Website and the Services following the changes constitutes your acceptance of the updated Terms. These changes take effect from the exact time of posting on this website. The last time these Terms and Conditions were altered was on the 14th of February 2018.
If you have any questions about the Terms, please email us at firstname.lastname@example.org